Articles tagged Customer Service:
How does PC World Stay in Business?
- 4 Sep 2010
There's a reason I hate going to PC World, and yet like a dog returning to its sick, I continue to do so. Today's visit illustrates why I reckon its the chain store with the worst customer service in Britain. It's staffed by acne-ridden, monosyllabic teenagers with barely a GC...
In Praise of Vodafone
- 15 Mar 2010
Remember about a month ago I wrote THIS post about my mobile phone bill? It was £2,500, and it turned out the next month's was even more. I twittered about it and was contacted by Vodafone's web relations team. To cut a long story short, they have spent the last month trying t...
Posh Nosh
- 14 Jan 2010
I've always wondered why some restaurants become known as the "in" places to go. I don't make a habit of frequenting them generally, but I've eaten at a fair few of them and most tend not to live up to expectations. It seems to me that you go to these restaurants to either be ...
HSBC - The Listening Bank?
- 30 Mar 2009
I got a call from HSBC this morning. This is how the conversation went. HSBC: I just need to check your postcode. ME: No you doubt. HSBC: It's for security. ME: I don't have an account with you. HSBC: Well, it's for security, sir. ME: But I don't have an account with...
I'm Trying to Keep the Economy Alive, But...
- 22 Dec 2008
I just went down to Curry's to buy a 160GB iPod. No luck. Apparently they only make a 120GB one now, or so they told me. That's no good to me. I have more than 30,000 songs on my hard drive. So I went next door to PC World. Excellent. They had one on display, although no stock...
The Jobsworths at TV Licensing
- 15 Jan 2008
Readers of Charles Moore's Spectator column will be familiar with the TV Licencing authorities. He will be glad to know that he has just recruited someone else to the cause. Me. Just before Christmas I bought a new TV for my bedroom, which also doubles as my office. A few days...
Am I Being Taken for a Ride
- 6 Nov 2007
I have spent much of the day dealing with undertakers, vicars and solicitors so I am afraid I know nothing about the reaction to the Queen's speech. More on that anon. But I do want to share something that happened today. I am the Executor to my Godmother's will, so went to...
Why I Hated (But Now Love) Vodafone
- 28 Sep 2006
[rant] Today I realised why I hate companies like Vodafone. I have been waiting to upgrade my Sony Ericsson P910 phone to the new P990i since March. Every month I've been into a Vodafone shop asking when it will arrive. "Oh, we're expecting it in a couple of weeks," comes the ...